When buying shoes, few citizens have the idea that, if necessary, they can return the goods to the store. This usually happens if the pair did not fit the parameters, or due to defects discovered after purchase. But it turns out that In some cases, you can return shoes simply because the color doesn't suit you!
Returning shoes to the salon is a rather delicate topic. We will tell you what rights buyers have. This knowledge will help you convince the seller to accept the returned pair and refund your money.
Is it possible to return shoes that have no complaints?
IMPORTANT! It is legally established that a person can return the product to a shoe store within two weeks after making a purchase.
No store can refuse this rule. This is done not only in case of detection of defectsindicating the poor quality of the product. But also provided that the format of the pair does not meet the specific expectations of the buyer.
In order for the return to go smoothly and without disputes, several conditions must be met.
- Gather everything you need (the list should include box, receipt, spare accessories or other items included with the purchase).
- Maintain presentation. It is advisable not to wear shoes outside while thinking and not to subject them to rough mechanical influences. The appearance of the couple should not be changed.
- Stick to the terms. Within 14 days, a person can decide whether the chosen pair is suitable for him or not.
- Write a return request.
IMPORTANT! If there are no quality complaints against the manufacturer, you can also return the shoes to the salon.
Shoes may not match, for example, in color or model, and may be uncomfortable. Anyway the chances of a refund in the shortest possible time are quite high. The main thing is to preserve the presentation of the product.
IMPORTANT! If all conditions are met and the shoes are returned to the store according to all the rules, you can safely expect a positive result: an exchange or a refund.
How to return low-quality shoes
A completely different question is when the shoes do not meet all quality standards and are categorically 
not suitable for the buyer.
If a manufacturing defect was discovered after purchasing a pair, you need to collect all the documents and accessories that came with the shoes. This includes a box, a receipt with a warranty card, replacement insoles and more.
Important! Before going to the store, you need to make sure that the defect is actually a manufacturing defect and not caused by inappropriate operating conditions.
You should also take your identification document with you!
The buyer can count on one of the offered compensations:
- full refund;
- couple exchange of inadequate quality for another model;
- partial refund as compensation for poor quality;
- elimination of existing defects at the expense of the salon.
ADVICE! If the seller does not want to accept the shoes back for no reason, you can safely go to court or the consumer protection committee.
Keep in mind that A professional assessment may be required to help identify deficiencies.
It should be remembered that Only products that are not mechanically damaged and are in good condition are accepted for return.. If the store can prove that the defects were caused by improper operation, the return of the goods will most likely be refused.
IMPORTANT! These buyer rights also apply to online stores.
In what case is a return not possible?
There are several options when a store has the right to refuse to accept a pair back. 
It will also be impossible to exchange it for goods of proper quality.
This will happen in the following cases.
- Found on the surface of the shoes mechanical damagethat are not caused by improper handling of the product.
- The shoes are clearly worn and show signs of improper use.
- The shoe has repaired areas.
- The buyer cannot explain the reasons why a completely serviceable pair that meets the warranties and standards is not suitable for him.
- There are no documents (purchase receipt) confirming the purchase in this department. In this regard, it is difficult to return a pair purchased at a breakdown.
- The return period (14 days) has been violated.
Important! Store representatives consider each return case individually.
In most cases, if the shoes do not have obvious scuffs and they do not look worn, the products will be accepted back. And the cost of the model is reimbursed in full.
What to do if the seller violates the buyer's rights
If the buyer is faced with an outright violation of his rights, he can make a written 
claim.
Formally expressed dissatisfaction will help resolve the problem if the seller refuses to accept the product back.
If necessary further proceedings are taking place in the courts. However, this may require serious investment in both money and time. Therefore, it is better to obtain legal support and assistance in advance. A professional advocate from the relevant consumer protection committees will help understand the legality of the buyer's claims and determine possible outcomes.
The claim can be sent by mail with notification. This will make it possible to notify store representatives about the seriousness of the buyer’s intentions. For further proceedings in court, a notification signed by the store managers upon receipt of the letter at the post office will be sufficient.
Use your rights wisely, and you will be able to smooth out the unpleasant feelings from an unsuccessful purchase.
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