Poor quality, manufacturing defects, inappropriate model, color or size - all this overshadows the joy of shopping and terribly spoils the mood.
The buyer can exercise his right and return the item he doesn’t like back to the store.
When can you return clothes and when not - what does the law say?
by law “On the protection of consumer rights” There are different reasons for returning clothes. First of all, This is a defect or poor quality of the purchased item.
Any defective clothing is subject to return and exchange!
If a defect is discovered, regardless of whether the product has been used or not, it can be exchanged for the same one or, if there is no such thing, you can count on a refund. The same situation may apply to discounted clothing, if the seller did not warn about all the flaws in the item being purchased.
If the seller has doubts about the conscientious implementation of the rules of operation of the returned goods, he is obliged to conduct an examination of the damaged item at his own expense.If the buyer is found to be at fault, the latter is obliged to reimburse the costs of its implementation. If low quality and manufacturing defects are confirmed, the buyer will be reimbursed the entire cost of the product.
However, the most common reason for returning a purchase is inappropriate size, color or style of clothing, as well as refusal of good quality goods for other reasons personal reasons.
The seller is obliged to accept the product back if:
- no traces of use;
- product labels and tags are preserved;
- the presentation is not damaged.
It is advisable, but not necessary, to present a sales receipt. When paying by credit card, the purchase is confirmed by viewing completed transactions. If the payment was made in cash, then you can bring witnesses to the purchase. Their written testimony included in the refund application will be sufficient.
Handing over an unnecessary item The buyer must present identification and write a return application. Based on these actions, the money must be returned no later than 3 calendar days from the date of application.
Clothes can be exchanged for similar items if available, on the day of application. In the absence of such, payment of the purchase price is carried out within the time limits specified above.
Not all high-quality clothing can be returned on the grounds that it does not fit. These categories of goods are prescribed in the “Law on the Protection of Consumer Rights”. You cannot return underwear, swimwear, or hosiery.
Clothes provided by online stores can also be returned, and you can refuse them at the delivery stage. However, the seller only returns the cost of the goods. Money spent on delivery or postage will not be refunded.
How long does it take to return clothes back to the store?
The buyer has the legal right to return or exchange clothing no later than 14 calendar days from the date of purchase of the product, regardless of whether it is defective or not.
The 14-day period begins to count from the next day after the purchase is made.
Clothes received from online stores are returned within seven days. However, if there is no information on the website about the return period, or the seller did not explain the details of this procedure orally or in writing, then the delivery time for such a product is increased by 3 months.
All the nuances you need to know when returning goods
There may be difficulties or misunderstandings when returning clothes.. As a rule, this happens when a product is purchased through a promotion or on credit, as well as when the seller is unwilling to change the product for unexplained reasons.
It's simple with promotional clothing. If the item was purchased during a promotion that ended at the time of return and the price of the product has changed both up and down, the buyer is given the amount spent on the day of purchase.
It is more difficult to return clothes purchased in installments or on credit. This action has nuances related to the fact that until the last payment is made, it is not the property of the buyer, but of the bank. It cannot be disposed of without the consent of the latter. He must participate in the return procedure. As a rule, such situations are provided for in the loan agreement, so you should carefully study it before signing.
When returning defective goods, the bank reimburses all amounts received from the borrower, including interest and other payments provided for in the contract.If the items are of high quality, then insurance, cost of banking services and interest paid are not refunded.
Difficulties may also arise if the seller unreasonably refuses to pick up or exchange the purchase within the time limits established by law. Then the buyer has the right to go to court. To do this, you must receive a written refusal in response to a written application for replacement or return of the goods.
If the consumer insists on replacing the product with the same one, but it is not available at the moment, the seller must inform as soon as a new batch arrives. In this case, the right to exchange is valid for 14 calendar days from the date of notification of the buyer.
Since the time allotted for an exchange is interrupted by the waiting period for a replacement, there must be a written request for a replacement, recording the date of the request.
From the date the buyer receives a similar product, instead of a defective one, new deadlines for exchange and return of both good-quality and newly defective goods begin to count. The law does not limit this number of exchanges.
If the seller conceals information about the arrival of the item being replaced, the buyer has the right to go to court, demanding that the defendant be obliged to replace the item and recover from him the damage caused. The fact that the required products have been received is easily proven.
If for some reason the product does not fit into your wardrobe, or worse, turns out to be of poor quality, do not be upset. By complying with the regulations of the “Consumer Rights Protection Law”, you can safely exercise your right to exchange or return your purchase, the law will be on the buyer's side.
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