Often, an unpleasant situation arises in supermarkets when, at the entrance to the sales floor, visitors are asked to hand over their bags to the storage room. Or already at the exit, the guards begin to rummage through personal belongings, trying to find goods that are not on the receipt.
Even more surprising is the request from store employees for a storage room. After all, there are notices on the doors of these cells that the administration is not responsible for the things contained in them.
Many would agree that leaving personal items in a cell with a flimsy lock, where a fraudster can easily open and steal valuables, is unsafe. However, not many people know that the demands of the center’s employees are completely unfounded. They do not have the right to force the buyer to leave their own things unattended. Let's look at this issue in more detail.
Supermarkets offer: hand over bags!
Most stores require hand luggage and large bags to be checked into a luggage room. The guards at the entrance can tell you about this. Or they remind you of sellers and hall workers when you have already entered the shopping complex.This requirement is based on the store’s desire to minimize losses.
With large bags or long coats, customers often touch the goods on the shelves and break, spoil the goods, for which they then do not pay. Shoplifters also often use this technique, carrying out valuables in the pockets of a bulky coat or trunk. In any case, the store has the right to ask that the bag be returned to the visitor’s cell. But he has no right to insist on this!
Important! If the guard categorically insists on handing over your bag, you should not follow the lead. You can always call the retailer to administrative responsibility and defend your own rights.
Not returning the bag is the buyer's right
Many citizens who have ever been to a chain supermarket or shopping center know that storage lockers look completely unreliable. They are locked with flimsy locks. Therefore, it is easy to pick up a key for them or, if necessary, hack them without extra effort.
That is why the question of checking bags into the cell is completely irrelevant. By insisting on leaving the bag, the store administration violates Russian legislation, in particular, Art. 421 Civil Code.
If a store representative insists on checking in your hand luggage and does not allow you into the sales area, you can resort to the following actions.
- Ask for a visit from the store administrator. Most likely, the situation will be resolved very quickly. After all, authorized persons are much more familiar with Russian legislation.
- Demand a complaint book where you can clearly describe the violation of your own rights. This is unlikely to help you visit the store on the chosen day and time. But in the future, perhaps the store will be more loyal to customers who do not want to hand over their bags to lockers.
- Call the police.Only people during execution can inspect the buyer’s personal belongings or search him. The security guard has no right to do this.
If a person has extra time and there is an urgent need to prove that he is right, this can be done quite simply. All you have to do is remind supermarket employees about the rules of the law.
Whether or not to return a bag is the buyer’s decision.
In some cities, there are regional laws that establish standards of behavior in the store. None of these documents indicate that a store visitor is required to leave personal belongings in a locker. This directly contradicts federal law.
By demanding this from its customers, the store administration violates human rights and the law on concluding a public contract. This can be punishable by serious fines. The humiliating procedure of having things searched after going through the checkout can also be successfully stopped. You just need to remind the security guards about the rules of conducting retail trade.
Important! Storing your own belongings in a locker or with a special person at the entrance is an automatic conclusion of a storage agreement.
Therefore, reminders that the administration is not responsible for items left behind are also illegal.
Whether or not to leave personal items for storage in a locker is an individual decision for each buyer. All stores are well aware that visitors to the sales floor are not required to do this. And if they do, then their things should remain safe and sound. The retail outlet is responsible for this. Therefore, feel free to take your bag with you into the store if it does not interfere and is necessary.
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Don't leave anything anywhere! The price for possible damage, if your handbag or hand touched an insanely expensive bottle of something and it broke, or a can of exclusive coffee, is included in the price of the goods..